Epoch Batteries 11-Year Limited Warranty

01Who is covered

This limited warranty is given by Epoch Batteries ("Epoch," "we" or "us") to the original end-user purchaser ("you") of a new or Epoch-recertified Epoch Batteries product bought from Epoch Batteries or from an authorized Epoch dealer or distributor. The warranty is not transferable. It ends if the product is sold or given to someone else.

02What is covered

Epoch warrants that each covered product will be free from defects in materials and workmanship under normal use and service, for the warranty period shown in Section 3, when it is installed, operated, charged, stored and maintained as its manual describes. A defect is a failure caused by the product's materials or workmanship.

03Warranty periods and remedies

• Each warranty year is a 12-month period counted from your coverage start date (Section 5). Years 1–3 are the first 36 months, and Year 11 ends 132 months after the start date; for Eco Series batteries, Year 6 ends 72 months after the start date.
• Where repair or replacement are both listed, Epoch chooses which one to provide.
• Epoch-recertified batteries have their own 2-year limited warranty, whatever their series. The discount in Section 4 doesn't apply to them.
• Each item in a kit keeps its own coverage: the battery follows its battery group, a charger gets 2 years, and the other components get 1 year.

04How the 40% discount works

After a battery's free coverage ends, and through the end of its warranty period (Year 11, or Year 6 for Eco Series batteries), Epoch will offer you a new replacement battery at 40% off its MSRP if your battery has a covered defect.

• MSRP means Epoch's manufacturer's suggested retail price for the replacement model on the date Epoch makes the offer.
• The replacement is the same model. If that model is no longer available, Epoch offers a current Epoch model of equal or greater capacity and function.
• The offer covers one replacement for each defective battery, bought directly from Epoch Batteries, and it stays open for the period stated in the offer.
• You pay the discounted price, any applicable tax and shipping for the replacement.
• The discount doesn't apply to recertified batteries, whose coverage ends after Year 2.

05When coverage starts

Coverage starts on the date of your original purchase. To confirm that date, either register your product within 90 days of purchase at epochbatteries.com/pages/product-registration, or keep your proof of purchase: an invoice or receipt showing the product, the purchase date and the seller.

If you can provide neither, coverage starts on the manufacturing date recorded for the product's serial number. Registration is recommended because it lets us confirm your coverage quickly, but your warranty rights don't depend on registering if you have proof of purchase.

06What Epoch will do

If a covered product has a defect during its warranty period and you follow the claim steps in Section 9, Epoch will, as the table in Section 3 allows:

• repair the product; or
• replace it with the same model or, if that model is no longer available, with a current Epoch model of equal or greater capacity and function; or
• after a battery's free coverage ends, offer the 40% discount described in Section 4.

A repaired or replacement product is covered for the rest of the original warranty period. Products replaced free of charge become Epoch's property. These remedies are your exclusive remedies under this warranty, except where the law gives you more.

07What is not covered

This warranty covers defects in materials and workmanship only. It does not cover damage or failure caused by any of the following:

This warranty also does not cover products bought from sellers other than Epoch Batteries or its authorized dealers and distributors, products made by other companies (Section 11), or apparel and promotional items. It does not pay for labor to remove, diagnose or reinstall a product, travel, rental equipment, or downtime and loss of use, or for shipping except as Section 10 states.

You may use chargers and other equipment from any brand. Using non-Epoch equipment doesn't affect your coverage by itself; only damage caused by equipment set up outside the limits in the manual is excluded.

08Implied warranties and damages

09How to get warranty service

1. Start a claim before your warranty period ends. Submit it through the Epoch Warranty Portal at warranty.epochbatteries.com. Include the model, serial number, proof of purchase or registration, a description of the problem, and any photos, videos or app screenshots that show it.
2. Receive your RMA. If the claim qualifies for evaluation, Epoch issues a Return Merchandise Authorization (RMA) number with packing and shipping instructions. Don't ship a product without an RMA; shipments without one may be refused.
3. Pack and ship the product. Follow the RMA instructions exactly. Lithium batteries are regulated hazardous materials in transport, and damaged or defective batteries have additional packaging requirements.
4. Inspection and testing. Epoch technicians inspect and test the product, typically within 3–10 business days after it arrives.
5. Claim decision. Epoch tells you whether the problem is covered and which remedy applies. If it isn't covered, Epoch tells you why. You may then be responsible for parts, labor, shipping and handling, and Epoch gives you an itemized quote before doing any non-warranty work.
6. Return. Epoch ships the repaired or replacement product, or makes the discount offer, and sends you tracking information for any shipment.

If you disagree with a claim decision, contact Epoch support and ask for it to be reviewed. This doesn't affect any of your legal rights.

10Shipping costs

• Batteries: you pay to ship the product to Epoch. Epoch pays to ship an approved warranty repair or free replacement back to you.
• Chargers and accessories: you pay shipping to and from Epoch, whatever the claim outcome.
• Discount replacements: you pay shipping for the replacement battery.
• You are responsible for packaging, insurance, duties, taxes and carrier fees on shipments to Epoch. Epoch does not provide prepaid labels and does not accept freight-collect or COD shipments. Insurance is strongly recommended.

Where the law of your state requires Epoch to pay shipping costs, Epoch will pay them.

11Products made by other companies

Epoch also sells products made by other companies, such as Victron Energy inverters, chargers, solar charge controllers, monitors and cables. Those products are covered only by their manufacturer's warranty, not by this warranty. Contact Epoch support if you need help finding the manufacturer's warranty information.

12Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Nothing in this warranty limits any right you have under federal or state consumer protection law.

13Effective date

This warranty takes effect on October 17, 2026. It applies to all warranty claims for eligible Epoch products made on or after that date, including claims for products bought earlier.

If you bought your product before October 17, 2026 and the warranty in effect when you bought it gave you a longer free coverage period, you keep that longer period.