Return Policy

Returns, Refunds & Shipping Guidance

Epoch Batteries Return & Refund Policy

We want your return experience to be clear and efficient. This page explains return eligibility, restocking fees, inspection requirements, return shipping responsibilities, and what to do if your order arrives damaged, defective, or incorrect.

Start a Return Request Warranty Repair Portal View Return Steps

Returns must be requested within 30 days of receiving your item. To qualify, the item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required. All approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.

Policy Overview

Return policy at a glance

Day return window

Return requests must be made within 30 days of receiving your item.

Unused

Condition required

Products must be unused, in the same condition as received, and returned in original packaging.

25%

Restocking fee

Approved returns are subject to a 25% restocking fee deducted from the refund amount.

Ship

Customer responsibility

Customers are responsible for return shipping costs and safe, compliant return packaging.

Return Eligibility

What is required for a return

Eligible Returns

Items must meet all return conditions

The return request must be made within 30 days of receiving the item.
The item must be unused.
The item must be in the same condition as received.
The item must be returned in its original packaging.
A receipt or proof of purchase is required.
Returns must be initiated by contacting Epoch Batteries support.

Battery Inspection

Returned batteries are inspected

All returned batteries will be inspected before any refund is approved. Inspection may include verification of voltage levels and internal BMS, or Battery Management System, data to confirm that the product has not been used.

Products that show signs of use, damage, improper handling, or unsafe return packaging may be denied, delayed, or handled differently depending on the inspection result.

Restocking Fee

Approved returns are subject to a 25% restocking fee

The 25% restocking fee is deducted from the total refund amount.

All approved returns are subject to a 25% restocking fee. This fee also applies when an order is returned to sender because the buyer provided an incorrect, incomplete, or undeliverable shipping address.

Tip: Before placing an order, confirm that your shipping address is complete and accurate. If you have questions about product fitment or compatibility, contact support before purchasing.

Return Request Guidance

How to start a return

Contact Epoch Batteries support

To initiate a return, email Epoch Batteries support. Include your order number, name, contact information, product model, serial number if available, reason for return, and proof of purchase.

Email Support

Wait for return instructions

Do not ship a product back until your return request has been reviewed and return instructions have been provided. This helps ensure the return is routed correctly and that battery shipping requirements are followed.

Package the product safely

The product must be packaged safely for return shipment. If the original packaging is no longer available, it is the customer’s responsibility to use appropriate packaging materials, including a UN-approved lithium-ion battery shipping box where applicable.

Ship the return

Customers are responsible for all return shipping costs for batteries returned to Epoch Batteries for any reason. Epoch Batteries strongly recommends using a qualified shipping provider and retaining tracking information.

Inspection after receipt

Once the returned product is received, Epoch Batteries will inspect the item. Battery inspections may include voltage checks and review of internal BMS data to confirm the product has not been used.

Refund decision and processing

After inspection, Epoch Batteries will notify you of the approval status. If approved, the refund will be issued to the original payment method, less the 25% restocking fee. Your bank or credit card provider may require additional time to post the refund to your account.

Damages, Defects & Incorrect Items

Inspect your order when it arrives

Important

Report delivery issues immediately

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, notify Epoch Batteries immediately so the issue can be assessed and resolved as efficiently as possible.

Helpful Documentation

Information to include

Order number and contact information.
Product model and serial number if available.
Photos of the packaging and product.
Description of the issue or discrepancy.
Delivery date and carrier tracking number if available.

Return Shipping

Customer shipping and packaging responsibilities

Return shipping costs

Customers are responsible for all return shipping costs for batteries returned to Epoch Batteries for any reason.
Shipping costs, carrier charges, packaging materials, insurance, and related fees are the customer’s responsibility.
Retain tracking information and shipment documentation until the return is fully resolved.

Safe and compliant packaging

If original packaging is unavailable, the customer must ensure the product is properly and safely packaged.
Use appropriate materials and follow applicable hazardous materials shipping regulations.
A UN-approved lithium-ion battery shipping box may be required for battery returns.
Consult a qualified shipping provider if you are unsure how to ship a lithium battery safely.

Transit damage: Epoch Batteries is not liable for damage incurred during return transit due to improper packaging. We strongly recommend retaining the original packaging and using a qualified shipping provider for return shipments.

Refunds

How refunds are reviewed and issued

Stage	What Happens	Customer Guidance
Return Received	Epoch Batteries receives the returned item and begins inspection.	Keep shipment tracking until the return has been fully processed.
Inspection	The item is checked for return eligibility, condition, packaging, and battery-use indicators where applicable.	Returned batteries may be checked for voltage levels and internal BMS data.
Approval Status	Epoch Batteries notifies the customer whether the return has been approved.	Approval is required before a refund is issued.
Refund Issued	If approved, the refund is issued to the original payment method less the 25% restocking fee.	Your bank or credit card provider may require additional time to process and post the refund.

Warranty Repairs

Need diagnosis or repair instead of a return?

Repair Requests

Use the Warranty Repair Portal

Products that require diagnosis or repair should be submitted through the Epoch Batteries Warranty Portal. This is separate from a standard return request.

Start Warranty Repair

Return vs. Repair

Which process should I use?

Use the return process for eligible unused items within the 30-day return window.
Use the warranty portal for products needing diagnosis, repair, or warranty evaluation.
For damaged, defective, or incorrect deliveries, contact support immediately before shipping anything back.

Helpful Answers

Return and refund FAQ

How long do I have to request a return?

You may request a return within 30 days of receiving your item.

What condition must the product be in?

The item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is also required.

Are approved returns subject to a restocking fee?

Yes. All approved returns are subject to a 25% restocking fee, which is deducted from the total refund amount.

What happens if my order is returned to sender because of an address issue?

If an order is returned to sender because the buyer provided an incorrect, incomplete, or undeliverable address, a 25% restocking fee will be applied before any refund is issued.

Who pays return shipping?

Customers are responsible for all return shipping costs for batteries returned to Epoch Batteries for any reason.

What if I no longer have the original packaging?

It is the customer’s responsibility to ensure the battery is properly and safely packaged for return shipment. This may include using a UN-approved lithium-ion battery shipping box and following applicable hazardous materials shipping regulations.

How will I receive my refund?

If the return is approved after inspection, the refund will be issued to the original payment method, less the 25% restocking fee. Your bank or credit card provider may take additional time to process and post the refund.

What should I do if my order arrives damaged, defective, or incorrect?

Inspect your order upon delivery and notify Epoch Batteries immediately if the item is damaged, defective, or incorrect. Include photos, order details, and a description of the issue when contacting support.

Need Help?

Contact Epoch Batteries

For return requests, refund questions, damaged deliveries, or product support, contact our team before shipping anything back.

Epoch Batteries

3075 Chastain Meadows Pkwy
Marietta, GA 30066, USA

Phone: 1-888-501-1846
Email: support@epochbatteries.com

Email Support Warranty Portal

This Return & Refund Policy applies to eligible Epoch Batteries purchases and is subject to inspection, approval, restocking fee requirements, return shipping responsibilities, and safe packaging requirements. Epoch Batteries reserves the right to inspect returned products before approving any refund.

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