Returns, refunds and shipping
Epoch Batteries Return & Refund Policy
We want your return to be clear and efficient. This page explains who can return what, the restocking fee, how returned batteries are inspected, who pays return shipping, and what to do if your order arrives damaged, defective or incorrect.
Last updated
The short version
Request a return within 30 days of receiving your item.
It must be unused, in the same condition as you received it and in its original packaging, with a receipt or proof of purchase. Every approved return carries a 25% restocking fee, deducted from the refund.
Check eligibilityThe policy at a glance
- Return windowFrom the day you receive it
- 30 days
- ConditionIn the original packaging
- Unused
- Restocking feeDeducted from the refund
- 25%
- Return shippingPays and packs it safely
- Customer
Return eligibility
What a return requires
A return must meet every condition below. Start it by contacting Epoch Batteries support.
Every return must meet all of these
- The return is requested within 30 days of receiving the item
- The item is unused
- The item is in the same condition as you received it
- The item is returned in its original packaging
- You have a receipt or proof of purchase
- The return is started by contacting Epoch Batteries support
Battery inspection
Every returned battery is inspected before a refund is approved.
Inspection may include checking the battery's voltage levels and the data in its internal BMS (battery management system) to confirm it has not been used.
Products that show signs of use, damage, improper handling or unsafe return packaging may be denied, delayed or handled differently, depending on the result.
How refunds are reviewedRestocking fee
A 25% restocking fee on approved returns
All approved returns are subject to a 25% restocking fee.
Deducted from the total refund amount
Returned to sender
The fee also applies to an undeliverable address
When an order is returned to sender because the buyer gave an incorrect, incomplete or undeliverable shipping address, the 25% restocking fee applies.
Before you order
Check your address and your fit
Confirm that your shipping address is complete and accurate. If you have questions about fit or compatibility, contact support before you buy.
Contact supportReturn request guidance
How to start a return
Contact support first. Do not ship anything back until your request has been reviewed and you have return instructions.
01 Request
Email Epoch Batteries support
Include your order number, name, contact information, product model, serial number if available, reason for return and proof of purchase.
02 Wait
Wait for return instructions
Do not ship the product until your request is reviewed and you have instructions, so the return is routed correctly and battery shipping rules are followed.
03 Ship
Package it safely and ship
Pack the product safely, in a UN-approved lithium-ion battery shipping box where needed. You pay return shipping; use a qualified carrier and keep the tracking.
04 Inspect
Inspection after receipt
Once the product arrives, we inspect it. For a battery that may include voltage checks and a review of its internal BMS data to confirm it has not been used.
05 Refund
Refund decision
We tell you whether the return is approved. If it is, the refund goes to the original payment method, less the 25% restocking fee.
Return shipping
Return shipping and packaging
The customer pays to ship a return and is responsible for packing a lithium battery safely and legally.
You pay for return shipping
Return shipping costs
- Customers pay all return shipping costs for batteries returned to Epoch Batteries, for any reason
- Shipping, carrier charges, packaging materials, insurance and related fees are the customer's responsibility
- Keep the tracking information and shipping documents until the return is fully resolved
Pack it to ship lithium safely
Safe and compliant packaging
- Without the original packaging, you must make sure the product is properly and safely packed
- Use appropriate materials and follow the hazardous materials shipping regulations that apply
- A battery return may need a UN-approved lithium-ion battery shipping box
- If you are unsure how to ship a lithium battery safely, ask a qualified shipping provider
Transit damage: Epoch Batteries is not liable for damage during return transit caused by improper packaging. We strongly recommend keeping the original packaging and using a qualified shipping provider.
Refunds
How refunds are reviewed and issued
From the day your return arrives to the refund on your statement.
01
Return received
Epoch Batteries receives the returned item and begins inspection.
Your part
Keep the shipment tracking until the return is fully processed.
02
Inspection
The item is checked for eligibility, condition, packaging and, for batteries, any sign of use.
Your part
A returned battery may be checked for voltage levels and its internal BMS data.
03
Approval status
Epoch Batteries tells you whether the return has been approved.
Your part
A refund is issued only after the return is approved.
04
Refund issued
An approved refund goes to the original payment method, less the 25% restocking fee.
Your part
Your bank or card provider may need extra time to process and post the refund.
Damages, defects and repairs
Something wrong with your order?
Report a damaged, defective or incorrect delivery right away. For diagnosis or repair, use the warranty portal instead of a return.
Damaged, defective or incorrect
Inspect your order when it arrives
If you receive a defective, damaged or incorrect item, notify Epoch Batteries immediately so it can be assessed and resolved as quickly as possible.
Information to include
- Your order number and contact information
- The product model, and serial number if available
- Photos of the packaging and the product
- A description of the issue or discrepancy
- The delivery date and carrier tracking number, if available
Warranty repairs
Need diagnosis or repair instead?
Products that need diagnosis or repair go through the Epoch Batteries Warranty Portal. It is separate from a standard return request.
Which process should I use?
Return
Unused, within 30 days
Use the return process for eligible unused items within the 30-day window.
Repair
Needs diagnosis or repair
Use the warranty portal for diagnosis, repair or a warranty evaluation.
Report
Damaged, defective or incorrect
Contact support right away, before you ship anything back.
Not sure which applies? Ask support.
Helpful answers
Return and refund questions
The return window, the fee, shipping and refunds, in short.
How long do I have to request a return?
You can request a return within 30 days of receiving your item.
What condition must the product be in?
The item must be unused, in the same condition as you received it and in its original packaging. A receipt or proof of purchase is also required.
Are approved returns subject to a restocking fee?
Yes. All approved returns are subject to a 25% restocking fee, which is deducted from the total refund amount.
What happens if my order is returned to sender because of an address issue?
If an order is returned to sender because the buyer gave an incorrect, incomplete or undeliverable address, a 25% restocking fee is applied before any refund is issued.
Who pays return shipping?
The customer. Customers are responsible for all return shipping costs for batteries returned to Epoch Batteries for any reason.
What if I no longer have the original packaging?
You are responsible for packing the battery properly and safely for return shipment. That may include using a UN-approved lithium-ion battery shipping box and following the hazardous materials shipping regulations that apply.
How will I receive my refund?
If the return is approved after inspection, the refund is issued to the original payment method, less the 25% restocking fee. Your bank or card provider may take extra time to process and post it.
What should I do if my order arrives damaged, defective or incorrect?
Inspect your order when it is delivered and notify Epoch Batteries immediately if an item is damaged, defective or incorrect. Include photos, your order details and a description of the issue when you contact support.
Need help?
Talk to us before you ship
For return requests, refund questions, damaged deliveries or product support, contact our team before shipping anything back.
Contact details
Phone
Support hours
Monday to Friday, 9 AM to 4 PM EasternOffice
3075 Chastain Meadows Pkwy, Marietta, GA 30066
This Return & Refund Policy applies to eligible Epoch Batteries purchases and is subject to inspection, approval, the restocking fee, return shipping responsibilities and safe packaging requirements. Epoch Batteries reserves the right to inspect returned products before approving any refund.